TERMS AND CONDITIONS

Business Name: Equipmart

1. Introduction

Welcome to Equipmart. These Terms and Conditions govern your access to and use of our website, online store, products and services.

By accessing our website, placing an order or purchasing any product from Equipmart, you agree to these Terms and Conditions.

Please read these terms carefully before making a purchase.

Equipmart operates from:

74 Waterfall Dr, Waterval City, Midrand, 1685, South Africa.

Contact Details:

• Email: info@equipmart.co.za

• Telephone: +27 60 673 1096

2. Products and Product Information

Equipmart makes every reasonable effort to ensure that product descriptions, specifications, images, prices and availability information displayed on our website are accurate and up to date.

However:

• Product images are provided for illustration and identification purposes. Actual products may have minor differences in appearance.

• Product specifications may vary depending on the manufacturer, model or production batch.

• Customers should review product descriptions and specifications before placing orders.

• Product availability is subject to stock levels and supplier availability.

• Any significant changes to an ordered product will be communicated to the customer before dispatch.

We do not intentionally advertise products that we cannot reasonably supply.

3. Pricing and Currency

All prices displayed on our website are in South African Rand (ZAR).

Product prices and applicable charges will be displayed before customers complete their purchases.

Unless expressly stated otherwise:

• Delivery charges are calculated separately and displayed during checkout.

• Any applicable taxes will be reflected in the displayed purchase price.

• Promotional prices are valid for the stated promotional period or while available stock lasts.

Equipmart reserves the right to correct genuine pricing or listing errors. If an order is affected by a pricing error, we will contact the customer before proceeding with the order. Customers may accept the corrected price or cancel the order for a refund.

4. Placing Orders

Customers may place orders through our online store.

An order is considered received when Equipmart receives the order information and payment confirmation, where payment is required in advance.

An order confirmation does not necessarily mean that the product has already been dispatched.

Orders are subject to:

• Payment verification.

• Product availability.

• Accurate customer and delivery information.

• Any applicable fraud or security verification.

We reserve the right to contact customers to verify order details where reasonably necessary.

5. Payment Terms

Payment must be completed using one of the payment methods made available during checkout or communicated through an authorised Equipmart sales channel.

For electronic funds transfers (EFT), payment must reflect and be verified in our account before an order is processed for dispatch.

Equipmart will not request customers to pay into an unrelated personal bank account.

Further information is available in our Payment Policy.

6. Order Processing and Delivery

Orders are generally processed within 1–2 business days after successful payment verification, subject to product availability.

Standard delivery within South Africa generally takes:

• Major metropolitan areas: 3–7 business days.

• Regional and outlying areas: 5–10 business days.

• Bulky, specialised or freight deliveries: 7–14 business days.

Delivery estimates are not guaranteed and may be affected by courier operations, public holidays, weather conditions or other circumstances beyond our reasonable control.

Customers must provide a complete and accurate delivery address and contact number.

Further details are available in our Shipping Policy.

7. Returns, Exchanges and Refunds

Customers may request a return in accordance with our Return and Refund Policy.

Our voluntary change-of-mind return period is 14 calendar days from delivery, subject to the applicable product condition and exclusions stated in that policy.

This voluntary policy does not limit any statutory cooling-off, defective-goods or other consumer rights under South African law.

Refunds for approved returns are generally processed within 7 business days after approval and completion of the return assessment, subject to applicable statutory deadlines.

8. Warranty

Products sold by Equipmart are covered by applicable manufacturer warranties and statutory consumer protections.

Where applicable, the Consumer Protection Act provides an implied warranty of quality for six months from delivery.

Warranty coverage, claims procedures and exclusions are explained in our Warranty Policy.

9. Customer Responsibilities

Customers agree to:

• Provide accurate personal, contact and delivery information.

• Ensure that ordered products are suitable for their intended requirements.

• Follow the manufacturer's operating, safety and maintenance instructions.

• Use products for their intended purposes.

• Notify Equipmart promptly of delivery problems, damaged goods or product defects.

10. Limitation of Liability

Equipmart will not be responsible for losses arising from circumstances beyond its reasonable control, including courier delays, third-party service interruptions or events of force majeure.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation would be prohibited by applicable South African law.

11. Intellectual Property

All website content, including product descriptions, graphics, logos, text, images and branding owned by Equipmart, may not be reproduced or used commercially without prior written permission.

Third-party trademarks and product names remain the property of their respective owners.

12. Privacy and Personal Information

Equipmart respects customer privacy and processes personal information in accordance with applicable data protection legislation, including POPIA.

Please refer to our Privacy Policy and Cookie Policy for more information.

13. Amendments

Equipmart may update these Terms and Conditions when necessary.

Updated terms will be published on our website with a revised effective date.

Changes will not unlawfully remove rights already acquired by customers.

14. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any disputes will be handled in accordance with applicable South African legislation and consumer protection requirements.

15. Contact Us

For questions regarding these Terms and Conditions, please contact:

Equipmart
74 Waterfall Dr, Waterval City, Midrand, 1685, South Africa.

Email: info@equipmart.co.za
Telephone: +27 60 673 1096

Business Hours:
Monday–Friday: 08:30–17:00
Saturday: 08:30–15:00
Sunday: Closed.