PAYMENT POLICY

Business Name: Equipmart

1. Introduction

Equipmart provides secure and convenient payment options for customers purchasing products through our online store.

This policy explains the payment methods we accept, payment verification, order confirmation and payment-related procedures.

2. Accepted Payment Methods

Customers may pay using the payment methods made available at checkout.

Depending on availability, accepted methods may include:

• Electronic Funds Transfer (EFT).

• Debit and credit cards.

• Secure online payment gateways.

• Other payment options expressly displayed on our website.

Only payment methods actively offered by Equipmart at checkout or through an authorised sales channel are available for use.

3. Electronic Funds Transfer (EFT)

Customers choosing EFT must use the official banking details supplied by Equipmart.

Please use your order number or invoice number as the payment reference.

Orders paid by EFT will only be processed once the payment has reflected in our business bank account and has been verified.

Proof of payment may be requested to assist with payment identification. Sending proof of payment alone does not constitute confirmation that funds have cleared.

4. Card Payments and Online Payment Gateways

Where card payments or online payment gateways are available, transactions are processed through the applicable payment service provider.

Customers must ensure that their payment information is accurate and that they are authorised to use the selected payment method.

Equipmart does not intentionally collect or store complete card security details through ordinary customer correspondence.

5. Order Confirmation

An order will proceed to processing once:

1. The order has been successfully submitted.

2. Payment has been received and verified, where advance payment is required.

3. Product availability has been confirmed.

Customers will receive an order confirmation or other appropriate communication confirming the status of their purchase.

6. Payment Security

Equipmart takes reasonable precautions to protect customer payment information.

Customers should only make payments using official payment instructions issued by Equipmart.

We will never ask customers to disclose their online banking passwords, PINs or one-time banking verification codes.

7. Incorrect or Unsuccessful Payments

If a payment is unsuccessful, reversed, duplicated or incorrectly allocated, customers should contact us with the relevant payment reference.

We will investigate payment discrepancies and communicate the outcome.

Where an amount has been paid in error or a duplicate payment is verified, the applicable refund will generally be processed within 7 business days after verification, subject to the payment provider's processing arrangements and applicable legal requirements.

8. Order Cancellations and Refunds

Customers wishing to cancel an order should contact Equipmart as soon as possible.

Cancellation requests will be assessed according to the stage of order processing and applicable consumer rights.

Approved refunds will generally be processed within 7 business days after approval, subject to applicable statutory deadlines.

For full information, please refer to our Return and Refund Policy.

9. Pricing and Payment Currency

All prices on our website are displayed in South African Rand (ZAR).

Any applicable delivery fees or additional charges will be disclosed before the customer completes the purchase.

Customers are responsible for reviewing the total amount payable before submitting an order.

10. Fraud Prevention

Equipmart reserves the right to conduct reasonable verification checks where a transaction appears suspicious or requires additional confirmation.

We may temporarily hold an order while investigating a payment discrepancy or suspected fraudulent transaction.

Any cancellation or refund will be handled in accordance with applicable law.

11. Contact Information

For payment enquiries:

Equipmart
74 Waterfall Dr, Waterval City, Midrand, 1685, South Africa.

Email: info@equipmart.co.za
Telephone: +27 60 673 1096

Business Hours:
Monday–Friday: 08:30–17:00
Saturday: 08:30–15:00
Sunday: Closed.