top of page

PRIVACY POLICY

Business Name: Equipmart

1. Introduction

Equipmart respects your privacy and is committed to protecting the personal information of customers and website visitors.

This Privacy Policy explains how we collect, use, store, protect and process personal information when you visit our website, contact us or purchase products from our online store.

We process personal information in accordance with applicable South African data protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

2. Business Information

Business Name: Equipmart

Physical Address: 74 Waterfall Dr, Waterval City, Midrand, 1685, South Africa.

Email: info@equipmart.co.za

Telephone: +27 60 673 1096

Equipmart is responsible for the personal information collected through its business operations and website.

3. Personal Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal identification information:

  • Full name.

  • Contact information.

  • Email address.

  • Telephone number.

Order and delivery information:

  • Billing address.

  • Delivery address.

  • Order details.

  • Purchase history.

  • Delivery instructions.

Payment-related information:

  • Payment confirmation.

  • Transaction reference numbers.

  • Payment status.

  • Relevant billing information.

Payment card information may be processed by third-party payment service providers where applicable.

Technical information:

  • IP address.

  • Browser type.

  • Device information.

  • Website usage information.

  • Cookie identifiers and related browsing information.

4. How We Collect Information

We may collect personal information when you:

  • Create an account on our website.

  • Place an order.

  • Complete a checkout process.

  • Contact our customer service team.

  • Submit an enquiry or quotation request.

  • Subscribe to marketing communications.

  • Interact with our website through cookies and similar technologies.

We may also receive relevant information from payment providers, courier companies and other authorised service providers involved in fulfilling your order.

5. How We Use Your Information

Equipmart uses personal information for legitimate business and operational purposes, including:

  • Processing and fulfilling customer orders.

  • Verifying payments.

  • Arranging product deliveries.

  • Providing order confirmations and tracking updates.

  • Responding to customer enquiries.

  • Processing returns, exchanges and refunds.

  • Providing warranty and after-sales assistance.

  • Preventing fraud and unauthorised transactions.

  • Improving website performance and customer experience.

  • Meeting applicable legal and regulatory obligations.

Where required, we will obtain the appropriate consent before using personal information for direct electronic marketing.

6. Sharing Personal Information

Equipmart does not sell customers' personal information.

We may share relevant information with trusted third parties where reasonably necessary to operate our business, including:

  • Payment processors.

  • Banks and financial institutions.

  • Courier and delivery companies.

  • Website hosting and e-commerce service providers.

  • Website analytics and security service providers.

  • Professional advisers and regulatory authorities where legally required.

These parties may only receive information relevant to the services they provide or the legal obligations involved.

7. Data Storage and Security

Equipmart takes reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access.

  • Accidental loss.

  • Unlawful processing.

  • Unauthorised disclosure.

  • Destruction or alteration.

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, or as required by applicable legislation.

No electronic transmission or storage system can be guaranteed to be completely secure.

8. Direct Marketing

Equipmart may send promotional communications, product updates and special offers where permitted by applicable law.

Customers may opt out of marketing communications at any time by following the unsubscribe instructions provided or contacting us directly.

Opting out of marketing will not affect essential communications relating to existing orders, payments, deliveries or warranty matters.

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Maintain website functionality.

  • Remember customer preferences.

  • Improve website performance.

  • Analyse website traffic.

  • Support marketing activities where applicable.

Customers can manage cookie preferences through available website controls and their browser settings.

Please refer to our Cookie Policy for further information.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction or updating of inaccurate information.

  • Request deletion of personal information where legally permissible.

  • Object to certain forms of processing.

  • Withdraw consent where processing is based on consent.

  • Object to direct marketing.

  • Lodge a complaint with the Information Regulator of South Africa.

Certain information may need to be retained where required by law or necessary to establish, exercise or defend legal claims.

11. Children's Personal Information

Our online store is intended for general customers and business purchasers.

We do not knowingly collect children's personal information without appropriate lawful grounds and any consent required by applicable law.

12. Third-Party Websites

Our website may contain links to external websites and third-party services.

Equipmart is not responsible for the privacy practices or security arrangements of external websites.

Customers should review the privacy policies of those services before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy when necessary to reflect changes in our business operations, technology or legal obligations.

The updated version will be published on our website with a revised effective date.

14. Contact and Privacy Requests

For privacy-related enquiries, access requests, corrections or complaints, please contact:

Equipmart

74 Waterfall Dr, Waterval City, Midrand, 1685, South Africa.

Email: info@equipmart.co.za

Telephone: +27 60 673 1096

Business Hours:
Monday–Friday: 08:30–17:00
Saturday: 08:30–15:00
Sunday: Closed.

bottom of page