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SHIPPING POLICY


Business Name: Equipmart

1. Introduction

Equipmart aims to deliver purchased products safely and efficiently to customers throughout South Africa.

This Shipping Policy explains our order processing procedures, delivery timeframes, shipping charges and delivery requirements.

2. Delivery Locations

Equipmart currently offers delivery within the Republic of South Africa.

Deliveries are made to the physical address provided by the customer during checkout.

Delivery availability to remote locations, farms, restricted-access areas and certain outlying regions may depend on courier coverage.

If delivery to a particular address is unavailable, we will contact the customer to discuss suitable alternatives.

3. Order Processing Time

Orders are generally processed within 1–2 business days after successful payment verification.

Order processing includes:

  • Payment verification.

  • Stock confirmation.

  • Order preparation.

  • Packaging and dispatch arrangements.

Orders placed on weekends or public holidays will generally be processed on the next business day.

Processing times may be longer for specialised, bulky or supplier-ordered products. Customers will be informed where a longer processing period applies.

4. Estimated Delivery Times

Our estimated delivery periods are:

  • Major metropolitan areas: 3–7 business days.

  • Regional and outlying areas: 5–10 business days.

  • Bulky equipment, specialised machinery and freight deliveries: 7–14 business days.

These estimates commence after order processing and dispatch arrangements.

The estimated total time from payment confirmation to delivery is therefore generally:

  • Major metropolitan areas: 4–9 business days.

  • Regional and outlying areas: 6–12 business days.

  • Bulky or specialised deliveries: 8–16 business days.

Delivery estimates may vary depending on stock availability, courier schedules and destination.

5. Shipping Fees

Shipping charges are calculated according to factors such as:

  • Delivery destination.

  • Product size and weight.

  • Courier service.

  • Special handling requirements.

  • Freight or transport requirements.

The applicable delivery charge will be displayed during checkout or communicated to the customer before payment is completed.

Where a promotional free-delivery offer applies, the applicable conditions will be clearly communicated.

Equipmart will not intentionally add undisclosed delivery charges after an order has been confirmed.

6. Order Tracking

Where a courier service provides tracking facilities, tracking information will be shared with the customer once the shipment has been dispatched and the tracking details are available.

Customers may contact our support team for assistance with delivery updates.

7. Delivery Requirements

Customers must ensure that:

  • The delivery address is complete and accurate.

  • A valid contact number is provided.

  • Someone is available to receive the delivery.

  • The delivery location is accessible to the appointed courier or transport provider.

Additional delivery arrangements may be necessary for heavy machinery, oversized products or equipment requiring specialised transportation.

8. Failed Delivery Attempts

If a delivery cannot be completed because the customer provided an incorrect address, is unavailable or the delivery location is inaccessible, the courier may arrange another delivery attempt.

Additional charges may apply where the courier or freight provider imposes reasonable redelivery or storage fees attributable to the failed delivery.

Any applicable additional charges will be communicated to the customer.

9. Damaged or Missing Deliveries

Customers are encouraged to inspect delivered packages upon receipt.

If a product arrives visibly damaged, incomplete or incorrect, please notify Equipmart within 48 hours of delivery where reasonably possible.

Please provide:

  • Your order number.

  • Photographs of the packaging.

  • Photographs of the affected product.

  • A brief description of the issue.

This notification period is intended to help us investigate courier claims promptly. It does not reduce or remove any statutory consumer rights.

10. Delivery Delays

If an order is expected to exceed its agreed delivery period, Equipmart will make reasonable efforts to notify the customer and provide an updated delivery estimate.

If an order has not been fulfilled within the agreed period, the customer may exercise the rights available under applicable South African law.

Where no different delivery period has been agreed, the applicable statutory provisions concerning fulfilment within 30 days will apply.

11. Incorrect Delivery Information

Equipmart cannot guarantee successful delivery where incorrect or incomplete delivery information has been supplied.

Customers should contact us immediately if they need to correct their delivery details before dispatch.

Once an order has been handed to the courier, address changes may not be possible or may incur additional charges.

12. Contact Information

For shipping and delivery enquiries:

Equipmart
74 Waterfall Dr, Waterval City, Midrand, 1685, South Africa.

Email: info@equipmart.co.za
Telephone: +27 60 673 1096

Business Hours:
Monday–Friday: 08:30–17:00
Saturday: 08:30–15:00
Sunday: Closed.

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